Pocket Nurse Enterprises, Inc. Privacy Policy

Last modified: January 1, 2020

Introduction

The team at Pocket Nurse Enterprises, Inc. (“Company” or “We”) respects your privacy, and we are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.pocketnurse.com (“Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website
  • In email, text, and other electronic messages between you and this Website

 

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party; or
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see “Changes to Our Privacy Policy” below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13:

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@pocketnurse.com.

Information We Collect About You:

Personal data: This includes first and last name, user name, and job title.

Contact data: This includes email address, postal address (billing or delivery), employer or institution details, phone number and other similar contact data.

User data: This includes user name and credentials such as passwords, purchases or orders made by you, and feedback and survey responses.

Usage data: This includes information about how you use our Websites.

Demographic data: This includes location, country, and zip code.

Payment data: This includes data necessary to process your payment if you make purchases such as your credit card or other bank card number.

Transaction data: This includes details about payments to and from you and other details of products or services you have bought from us.

Technical data: This includes internet protocol (IP) addresses, login data, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Websites.

Marketing and communication data: This includes your preferences in receiving marketing from us and our third parties, and your communication preferences.

How We Collect Your Data:

We collect data using the following means.

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners.

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number.
  • Your search queries on the Website.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website (e.g., the URL to, through, and from our Website, including date and time, cookie number, products you viewed or for which you searched).
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies:

Some content or applications, on the Website are served by third-parties, including ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services.

How We Use Your Personal Data:

Pocket Nurse collects data for various reasons. The table below describes how your data is used, the categories these data are associated with, and our legal basis for capturing and processing your data.

Why we use your personal data

Categories of personal data

Legal basis for capturing your data

To create your customer account

·         User data

·         Performance of a Contract

·         Legitimate Interest

·         Consent

To process and deliver your order

·         Contact data

·         User data

·         Demographic data

·         Payment data

·         Transaction data

·         Technical data

·         Performance of a Contract

·         Legitimate Interest

·         Consent

For marketing, promotion, and advertising

·         Contact data

·         User data

·         Usage data

·         Demographic data

·         Technical data

·         Marketing and communication data

·         Compliance with legal obligations

·         Legitimate Interest

·         Consent

To comply with legal obligations and law enforcement requests

·         Contact data

·         User data

·         Usage data

·         Demographic data

·         Payment data

·         Transaction data

·         Technical Data

·         Marketing and communication data

·         Compliance with legal obligations

To conduct business planning, reporting, and forecasting

·         Usage data

·         Demographic data

·         Payment data

·         Transaction data

·         Technical Data

·         Legitimate Interest

·         Consent

To conduct research, contests, surveys, and sweepstakes

·         Contact data

·         User data

·         Demographic data

·         Marketing and communication data

·         Legitimate Interest

·         Consent

To provide print materials or access to digital materials

·         Contact data

·         User data

·         Demographic data

·         Marketing and communication data

·         Legitimate Interest

·         Consent

We primarily rely on legitimate interest as a legal basis for processing your personal information and marketing or advertising to you. You have the right to prevent marketing at any time by contacting us at info@pocketnurse.com or by using the unsubscribe links contained in our emails. If you specifically consent to additional uses of your personal information, we may use your personal information in a manner consistent with that consent.

If you have yourself individually subscribed to marketing, we collect and use your personal information for the above purposes for and on your behalf and we are the data processor of your personal information for such purposes.

We will not sell your personal information or share it with third parties for use in advertising or marketing of their products or services.

Disclosure of Your Information:

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Pocket Nurse Enterprise, Inc.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Pocket Nurse Enterprise, Inc. about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We May Also Disclose Your Personal Information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use http://www.pocketnurse.com/Terms-Conditions/ and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Pocket Nurse Enterprises, Inc., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information:

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your email address or contact information used by the Company to promote our own products or services, you can opt-out by checking the relevant box located on the form on which we collect your data (the order form or registration form or at any other time by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to info@pocketnurse.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

Accessing and Correcting Your Information:

You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at info@pocketnurse.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

California Residents

If you are a current resident of the state of California, you have certain data rights based on the California Consumer Privacy Act (“CCPA”). This law affords you the following rights:

  • The right to know all data collected by a business on you
  • The right to say no to the sale of your information
  • The right to delete your data
  • The right to be informed of what categories of data will be collected about you prior to its collection, and to be informed of any changes to this collection
  • Mandated opt-in before the sale of children’s information (under the age of 16)
  • The right to know the categories of third parties with whom your data is shared
  • The right to know the categories of sources of information from whom your data was acquired
  • The right to know the business or commercial purpose of collecting your information
  • Enforcement by the Attorney General of the State of California
  • Private right of action when companies breach your data, to make sure these companies keep your information safe

To exercise these privacy rights and choices, please follow the instructions below:

  • You may request access to your personal information twice in a 12-month period. To do so, please email us at info@pocketnurse.com with the subject "California Consumer Privacy Act," or call 1-800-225-1600 and request your personal data. In response, we will produce an Access Report detailing the personal information we have collected, and/or disclosed about you. This Access Report will be delivered by mail or electronically at your request. Note, we may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way. Please be aware that not all information sharing is covered by the California Privacy Rights requirements and only information on covered sharing will be included in our response.
  • How to request deletion of your personal information: You may request that we delete the personal information it has collected and/or maintained about you. To do so, please email us at info@pocketnurse.com, or call 1-800-225-1600. Note, we may need to retain certain personal information as permitted by law, in order to meet your expectations as it pertains to any in-process orders or to meet legal requirements.
  • We must verify your identity prior to fulfilling your request for data access or removal. If you have an account on the Website, we will use your sign in credentials to verify your identity. If you do not have an account through the Website, we will use a small portion of your existing data to verify your identity.
  • Anti-Discrimination Right: We will not discriminate against you for exercising any of your CCPA rights. But note that some of the functionality and features available to you may change or no longer be available to you upon deletion of your personal information or opt-out of sale of your personal information.
  • We do not sell your personal information for money, but we use cookies and similar technologies.
  • We do not and will not sell the personal information of minors under 16 years of age without affirmative authorization.

 

Data Security:

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Changes to Our Privacy Policy:

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information:

To ask questions or comment about this privacy policy and our privacy practices, contact us at: info@pocketnurse.com.